our service
pre-sale service
1. Introduce the detailed features and applications of the product
to customers.
2. Choose economical and practical machines for customers.
3. Provide operating data of related machines.
4. Provide audition means for customers.
5. Flow chart and factory design layout.
Sales service
1. Recommend the engineering conditions required for machine
installation.
2. Communicate with customers about the progress of machine
manufacturing in a timely manner.
3. Project planning and design services.
After-sales service
1. Equipment maintenance and operation training.
2. Install and commission the device until everything is in order.
3. One-year warranty, long-term maintenance services and spare
parts are provided.
4. Provide technical support for customers to develop new products.
5. Engineers can service machinery overseas.
6. Provide installation/operation/service/maintenance manuals in
English.
FAQ
Q1: Can you provide detailed parameters and drawings of the
equipment?
A: Yes, you can contact us by email, we will provide you the
detailed parameters and drawings of the equipment.
Q2: How long is the warranty period of the device?
A: After the equipment is successfully installed and debugged, the
warranty period is one year.
Q3: What kind of after-sales service do you provide?
A: Provide after-sales service to customers through telephone,
video guidance, on-site maintenance, etc.
Q4: Can your products be assured?
A: Our machines have passed ISO9001:2001 and obtained CE
certificates from SGS, TUV.
Q5: If we show you our factory layout, can you help us design the
whole process line?
A: Yes, our experienced engineers and technicians can help you
arrange the layout and installation of the entire process line
according to your actual situation;
Q6: If we have samples of new products, can you help us analyze and
design the machine?
A: Yes, our technical department can help you analyze, design and
test your new products.
